Why Work With Us?
Trusted by a range of our clients…
As experts in the technology space, we understand running a business or educational establishment depends heavily on your IT systems. We’re confident that we are the only Trusted IT Partner in the North East that provides these benefits to your organisation. This makes us extremely confident that you will see great value from all of our services.
Stuart Greig Systems ManagerProblems prevented before they happen & always on hand - We would be lost without the help and support of MSC IT Solutions
We chose to work with MSC IT Solutions because of their local knowledge and their particular interest in what we do as an Academy. Things changed for us in terms of IT when the Building Schools for the future five-year project came to an end, but by linking up with Mark and his team the transition has been seamless, and we have been able to add to our system with their support. MSC IT Solutions have full access to our site, and they are always on hand to help us when we need assistance.
24/7 monitoring and management systems allow them to keep a watchful eye on our system and alert us to any issues which may be forthcoming. In many cases, this has enabled us to prevent any problems before they have happened.
Another thing which has impressed us is the network of contacts Mark has throughout the sector. He adopts an honest approach, and on the rare occasions he is unable to help us, he can quickly put us in touch with someone who can. His knowledge is second to none, and as well as helping us maintain our system, Mark will often give us advice on how we can make improvements to make the service we provide more efficient. This knowledge and attitude has been passed on to the whole team - who are all extremely friendly and approachable.
Our contract with the business will come to an end later this year, but I have already made it a priority to keep the relationship going moving forward as it is not exaggerating to say we would be lost without the help and support MSC IT Solutions give us.
The Aspire Trust (Catcote Academy)
Julie Partington Network ManagerGreat Service, Quick Response Time and 100% Resolution with Minimal Fuss
I would have no hesitation in recommending MSC IT Solutions to any school looking to have their IT systems supported and improved. After BSF came to an end we needed to transition from a full managed service to Co-Managed support to reduce costs whilst keeping the same high levels of support and service. They quickly familiarised themselves with our systems and knew exactly what they were doing throughout the whole transition. Our system is now streamlined and runs a lot smoother thanks to their monitoring and management systems.
MSC IT Solutions look after our infrastructure and systems associated with it very well, and if there is anything, we need sorting in terms of issues or problems, then their response time either on the telephone or through email is very quick. Mark and his team are always available, and get things sorted with the minimum of fuss. The best compliment I can give about them as a whole is that I wouldn’t look anywhere else to have our system looked after.
I’m enormously happy with the entire Co-Managed service MSC IT Solutions provide to us.
King David High School
